If you need to exchange it for the same item, send us an email at and send your item to: 4701 Shore Drive suite 103 #183 Virginia Beach Virginia US 23455. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account or credit card statement again. We reserve the right to refuse to refund shipping charges at our discretion. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted (if applicable), including items that require a restocking fee.Īny item not in its original condition, is damaged or missing parts for reasons not due to our error.Īny item that is returned more than 30 days after delivery. Please do not ship your order back to us without notifying us and receiving an RMA. Please do not send your purchase back to the manufacturer unless directly instructed to. To complete your return, we require a receipt or proof of purchase, or your order receipt. If damage is not noted when signing and receiving, Atlantic Lighting is unable to make a claim with the shipper on your behalf. Be responsible, inspect the delivery and make sure nothing is missing, pieces damaged, parts dented or scratched. Atlantic Lighting has the right to refuse returns for damaged items received.įreight shipments: All damage is required to be marked on Bill of Lading. Atlantic Lighting is not responsible for product damaged upon customer opening or removing items from packaging. Pictures are required for warranty issues and return. We recommend documenting the condition that you shipped the item in and email it to you have submitted your Return Request.Ĭustomer is responsible for noting any damage on product or package when receiving packages, pallets, crates, freight items and small packages in a timely manner of 1 business day. Items returned as defective and found to be in working condition will incur applicable fees. We will not accept returns that go beyond the 10 day window. Any return that receives a return label must have the item shipped within 10 days of receiving the label. The restocking fee includes all shipping charges that are non-refundable. We also have a restocking fee on items that ranges from 10-40%. It must also be in the original packaging with instructions and all applicable items/accessories. Items that have been installed are not eligible for return. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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